Live Chat and Messaging for Apartments and Vacation Rentals

A flexible, real-time platform designed to increase revenue opportunities and deliver memorable guest experiences. 

 
 
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Personalize Your Guest’s Experience

 

Hoperator simplifies pre-sale and guest engagement for furnished apartments and vacation rentals. With Hoperator you can manage requests across multiple channels and keep your guest in the loop before, during and after their stay.

 
 
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Key Features

 
 

Live Chat & Omni-Channel Messaging

See your visitors activity, demographics and technographics. Hoperator’s channel switching allows you to continuously chat across Live Chat, Facebook, Email and SMS


Messaging Automation

Display highly targeted messages across your website and booking engine to your visitors based on their behavior and activity


Team Chat

Real-time messaging for your front of house, reservations and sales staff 

 

Lead Management

Define visitor activity purchase intent. Get notified when someone becomes a lead and manually engage them

 

Notifications and Routing

Custom notifications and routing allow you to alert and connect the right staff at the right time

 

Outbound Automation

Automate communication to your contacts from your PMS based on predefined criteria and send to their preferred channel

 
 

 
We have tried other chat platforms in the past, but Hoperator’s real-time visitor tracking, automated greetings and concierge features make it a must have for any hotel.
— Giulia, Hotel Colombo
 

 

Increase bookings. Provide memorable service.

Hoperator is simple to set up. Start providing value within minutes.