The Future of the Hotel Concierge

Concierge as we know it is not just customer service. It’s an art. One that takes years to hone. A Concierge has to more than a good listener, but needs to be able to think and act quickly (It also doesn’t hurt to be well connected in the service industry). But, more importantly, they have to want to do it.

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Chris Douglas
Why Live Chat is Key to Direct Bookings

The Internet Booking Engine… it’s quite a complex piece of web software. It’s not just a core component of your website. It’s your silent salesperson and delivers the biggest impression once a visitor has moved beyond your homepage.

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Hoperator
Is Your Live Chat Helping or Hurting Your Business

Today, almost everything is available and accessible 24/7 and when it’s not, it’s annoying right? For most, patience is at an all-time low and speed and personalization has never been more important. Whether you are a travel agent or a hospitality business this goes for both internal and customer communication. 


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Hoperator
Five Popular Trends at HITEC Houston

Michael and I made a trip to the HITEC Houston convention last week. It was an excellent opportunity to meet with a number of great companies that we are currently working with and some that we hope to be working with soon. So stay tuned!

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Hoperator
How Self Service Can Create Opportunity for Personalization

Recently, I overheard two people discussing how self service has no place in the hospitality industry. With the main point being that you use an ATM to avoid going into the bank. An older train of thought maybe, but also warranted. The check-in is the first impression opportunity that you have with your guests and it should be personal and engaging. But, some larger hotels have such high volume that they don’t have this opportunity. Just go to Las Vegas. You will see what I mean.

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Hoperator
Hoperator on Lodging Leaders Podcast

Today, Michael and I had the honor and pleasure of talking with Jon Albano on his Lodging Leaders Podcast. At first I felt a little odd being included with such a long list of hospitality veterans, but hey, when you get a chance to talk about yourself, why not. I think we could have mentioned a lot more about Hoperator and why Michael and I got together to build it. But, it's still a good listen.

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Hoperator