Is Your Live Chat Helping or Hurting Your Business

Today, almost everything is available and accessible 24/7 and when it’s not, it’s annoying right? For most, patience is at an all-time low and speed and personalization has never been more important. Whether you are a travel agent or a hospitality business this goes for both internal and customer communication. 


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Hoperator
Five Popular Trends at HITEC Houston

Michael and I made a trip to the HITEC Houston convention last week. It was an excellent opportunity to meet with a number of great companies that we are currently working with and some that we hope to be working with soon. So stay tuned!

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Hoperator
Email, Text Message, Both? - Hotel Messaging Survey

Being a communications platform we often get asked about metrics regarding the trend of guest communication. Which channels are preferred, what is engagement like, etc. Obviously, research shows that communication has become inherently more digital and sure, we have our own metrics that relay the performance and popularity of channels gleaned through the use of Hoperator. But, any opportunity to get additional outside, unbiased research is always nice.

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Chris Douglas
How Self Service Can Create Opportunity for Personalization

Recently, I overheard two people discussing how self service has no place in the hospitality industry. With the main point being that you use an ATM to avoid going into the bank. An older train of thought maybe, but also warranted. The check-in is the first impression opportunity that you have with your guests and it should be personal and engaging. But, some larger hotels have such high volume that they don’t have this opportunity. Just go to Las Vegas. You will see what I mean.

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Hoperator
Hoperator on Lodging Leaders Podcast

Today, Michael and I had the honor and pleasure of talking with Jon Albano on his Lodging Leaders Podcast. At first I felt a little odd being included with such a long list of hospitality veterans, but hey, when you get a chance to talk about yourself, why not. I think we could have mentioned a lot more about Hoperator and why Michael and I got together to build it. But, it's still a good listen.

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Hoperator
Personalization & Pre-Stay Communication

Recently, I was in New York and I stayed at a pretty well known hotel. It was a big hotel. Not the type of place I would typically stay, but as our customer size is getting larger and larger, I thought I would consider it research and see how they handled guest communication. It was also pretty central to every place I needed to get to during my short trip. 

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Chris DouglasComment