Is Your Live Chat Helping or Hurting Your Business
Five Popular Trends at HITEC Houston
Today, almost everything is available and accessible 24/7 and when it’s not, it’s annoying right? For most, patience is at an all-time low and speed and personalization has never been more important. Whether you are a travel agent or a hospitality business this goes for both internal and customer communication.
Email, Text Message, Both? - Hotel Messaging Survey
Michael and I made a trip to the HITEC Houston convention last week. It was an excellent opportunity to meet with a number of great companies that we are currently working with and some that we hope to be working with soon. So stay tuned!
Text Messaging, the New Channel for Hotels and Travel Providers
Being a communications platform we often get asked about metrics regarding the trend of guest communication. Which channels are preferred, what is engagement like, etc. Obviously, research shows that communication has become inherently more digital and sure, we have our own metrics that relay the performance and popularity of channels gleaned through the use of Hoperator. But, any opportunity to get additional outside, unbiased research is always nice.
Networking Events, the Next Virtual Trend?
Did you know that over 15 million texts are sent every minute of every day worldwide? Just in the US alone over 6 billion text messages are sent and received per day and these stats do not include in-app messaging (Facebook Messenger, WhatsApp, etc.).
How Self Service Can Create Opportunity for Personalization
Networking events may become the next virtual trend if Richard Majewski has anything to do with it. We just had the pleasure of participating in our first online networking event with SABA.
Hoperator on Lodging Leaders Podcast
Recently, I overheard two people discussing how self service has no place in the hospitality industry. With the main point being that you use an ATM to avoid going into the bank. An older train of thought maybe, but also warranted. The check-in is the first impression opportunity that you have with your guests and it should be personal and engaging. But, some larger hotels have such high volume that they don’t have this opportunity. Just go to Las Vegas. You will see what I mean.
Personalization & Pre-Stay Communication
Today, Michael and I had the honor and pleasure of talking with Jon Albano on his Lodging Leaders Podcast. At first I felt a little odd being included with such a long list of hospitality veterans, but hey, when you get a chance to talk about yourself, why not. I think we could have mentioned a lot more about Hoperator and why Michael and I got together to build it. But, it's still a good listen.
Hoperator New Office Space
Recently, I was in New York and I stayed at a pretty well known hotel. It was a big hotel. Not the type of place I would typically stay, but as our customer size is getting larger and larger, I thought I would consider it research and see how they handled guest communication. It was also pretty central to every place I needed to get to during my short trip.
While pretty much the entire travel industry shut down last week so that everyone could attend ITB Berlin. We decided to move offices. Let’s face it. Moving is never fun, but it was pretty well orchestrated (even the trip to IKEA) and it only took a few hours.