Posts in Marketing
Getting Started With Data and Segmentation

Hospitality and travel brands have all the data any marketing professional could ever want; 77% of affluent travelers belong to at least one hotel loyalty program. These loyalty programs, along with registration data, purchase history, and customer databases, can provide personal information like a guest’s favorite meal for breakfast to broader findings such as the most likely booking time for specific customer subsets. 

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5 Simple Live Chat Hacks For Your Hotel

It’s a common misconception that live chat in the hospitality industry requires someone answering messages 24/7. Because Hoperator is never offline, we capture your visitor’s questions so they can easily be answered later. However, even if your live chat provider doesn’t offer this feature, there are other things staff can do to not only save time answering live chat inquiries, but also increase the value of engaging with potential guests.

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MarketingJoe Ruskey
Your Guests Are Your Secret Marketing Team

Brand engagement has never been easier, yet it may feel that it’s never been harder. Yes, there are many channels where customers can connect with your business. But, attracting followers and creating hospitality social content for them often turns into just another task on a never-ending to-do list. 

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MarketingJoe Ruskey