06/25/18

Switchboard App

Feature - Added ability to customize Botler's Away and Offline message


06/17/18

Switchboard App

Feature - Added buttons for SMS and Email in Guest Profile in Contacts


06/07/18

Switchboard App

Fixed - Updated category field when importing reports from Opera

Sidecar App

Fixed - Issue when minimizing chat
Fixed - Add update for viewing conversation list


05/23/18

Switchboard App

Feature - GDPR data privacy and consent management

Fixed - Issue when SMS disconnected, SMS toggle still present


05/12/18

Switchboard App

Feature - Mews Systems Integration

Fixed - Issue with SMS outreach from standard reports


04/28/18

Switchboard App

Fixed - Update to Facebook Messenger API


04/14/18

Switchboard App

Feature - Channel Switching between all communication channels
Feature - Ability to make contact field required at beginning of chat
Feature - Addition of outreach template for email
Feature - Addition of SMS to outreach template

Fixed - Pagination on conversations view


04/03/18

Switchboard App

Feature - Channel Switching between all communication channels
Feature - Ability to make contact field required at beginning of chat

Fixed - Pagination on conversations view


03/14/18

Switchboard App

Feature - Ability to Add SMS to Free and Express Plan within account settings
Feature - Channel Switching between all communication channels
Feature - Ability to make contact field required at beginning of chat

Fixed - issue with email template to contact me response


02/16/18

Switchboard App

Feature - Conversation and session filters persist on reload
Feature - Important (blue) badges display on team conversations if user has been added, but as not viewed
Feature - Added disabled and invited filters to connected users
Feature - Read receipts on guest and team conversations
Feature - Ability to delete incomplete team conversations
Feature - Updated analytics to include lead tracking
Feature - Ability to define and filter leads as visitor activity
Feature - Desktop notifications for team conversations
Feature - Updated setup guide, button included in left main navigation
Feature - Logout button moved to sub navigation
Feature - SMS support for additional countries
Feature - SMS notifications tied to account specific business number
Feature - Ability to purchase SMS numbers through Hoperator dashboard
Feature - Account management and billing updates with Stripe integration
Feature - Ability to delete a team conversation with either no messages or no users added
Feature - Botler configuration to integrate Dialogflow API
Feature - New message notification in conversation stream

Fixed - Issue where shares were not being counted as messages
Fixed - Issue where opening a filter was not closing search in the conversation view
Fixed - Issue where disabled users were not automatically logged out
Fixed - Issue where if disabled user was in a conversation they did not appear as a disabled user
Fixed - Issue where content in list views (places and events) were not sorting alphabetically
Fixed - Issue where current conversation may not always be visible depending on where it was on the list


01/25/18

Switchboard App

Fixed - Issue with SMS read receipts for outbound text messages in specific countries


01/15/18

Switchboard App

Feature - Facebook Messenger integration


01/05/18

Switchboard App

Feature - Team chat
Fixed - Issue causing session data to not display correct time on site


12/15/17

Switchboard App

Feature - Google Drive integration
Feature - Updated navigation and grouping of all content into new section


12/07/17

Switchboard App

Feature - added advanced scripting to workflows to allow custom scripting support
Feature - added email integration support


11/25/17

Switchboard App

Fixed - issue causing visitor sessions extending to reservation websites displaying as a separate session


11/15/17

Switchboard App

Feature - custom scripting workflow added
Fixed - issue where unknown response ETA generated a call-back time of "null"


11/8/17

Switchboard App

Fixed - greeting, notification and activity workflow form updates


11/4/17

Switchboard App

Feature - added greeting workflows
Feature - added custom notification workflows
Feature - added custom activity workflows
Feature - added visitor activity stream


10/18/17

Switchboard App

Fixed - version updater not refreshing

Sidecar App

Fixed - version updater not refreshing


10/17/17

Switchboard App

Feature - added ability to edit visitor name
Feature - updated layout of user profile
Feature - added help documentation section
Fixed - issue causing translation on visitor name input
Fixed - issue with long visitor names

Sidecar App

Feature - added ability to edit visitor name
Feature - updated layout of user profile
Fixed - issue causing translation on visitor name input
Fixed - issue with long visitor names


10/12/17

Switchboard App

Fixed - timezone calculation issue with booking availability calendar

Sidecar App

Fixed - timezone calculation issue with booking availability calendar


10/10/17

Switchboard App

Fixed - issue causing profile interests to lose comma
Fixed - issue causing country code error to not display correctly when entering SMS number
Fixed - added numeric entry to country code when entering SMS number

Sidecar App

Fixed - issue where cancellation form fields were not editable


10/06/17

Sidecar App

Feature - added refresh command when app is updated


10/04/17

Switchboard App

Fixed - issue causing business name in profile to display as "undefined".

Sidecar App

Fixed - calendar issue causing dates to revert back to initial selection after availability query


09/26/17

Switchboard App

Feature - allow a user to toggle the online/offline status of other users
Fixed - issue causing first time user to not receive desktop notification prompt
Fixed - issue with search when the query includes special characters (like “!”)
Fixed - issue with chat messages that displayed the wrong codes when typing special characters (like “&”)
Fixed - issue with pasting unformatted text into a chat message (like the url from a browser window)

Sidecar App

Feature - setup ordering of user list in the get-started view to display online users at the top
Feature - setup user-profile popup animation on the chat button to only show online users
Fixed - issue (styling) related to common class names in the host website


09/22/17

Switchboard App

Added instructions to SMS fields in account profile
Fixed - issue causing limited vertical space on SMS verification in mobile browsers
Added online/offline status to user selection when routing a conversation


09/11/17

Switchboard App

Feature - updated call-back time frames in user routing
Fixed - issue allowing notes to be saved that did not contain any text content
Fixed - issue impacting iOS navigation icon visiblity