Hoperator Updates 07/09/18

Quick Replies, Botler Customization and improvements to Contacts


Quick Replies

You may have noticed a new icon in the messaging box. This new icon is for Quick Replies. Quick Replies are templates for messages that you send regularly. Instead of typing the same response over and over again, you can now create a saved response and even associate it with keyword tags.


Screen Shot 2018-07-09 at 2.49.58 PM.png

Getting Started with Quick Replies 

To get started with Quick Replies select the icon in the message box. Since this is a new feature you will not have any stored Quick Replies.

From here select the "Create New" button to get started. You can then enter your Quick Reply message and apply any keywords or tags to the message. 

Keywords or tags are designed to make it easier to filter your Quick Replies as you create more and more of them. 


Editing Quick Replies 

To edit your Quick Replies select the "Manage Replies" link underneath the "Create New" button. In Edit Mode, you can change the message of your Quick Reply or change the tags that you have associated with them.


Sending Quick Replies 

To send a Quick Reply, simple select it from your list of Quick Replies. It will then be inserted into the message box where you can add to it, modify it and send it when you are ready.



Customizing Botler

Along with customizing Botler's greeting message and updating his profile picture, you can now enter your own custom away and offline message as well.

Screen Shot 2018-07-09 at 2.57.22 PM.png


Contacts Improvements

A few of the updates that you will notice to the Contacts section:

Layout improvements of the Contacts screen
The ability to choose communication type (Email or SMS)
Extra support to Customer Outreach from imported reports


Questions about these updates? Please contact us.